Support Services
As an extension of your SAP Center of Excellence, we bring the talent, tools, and governance to run, optimize, and evolve your SAP estate across cloud and RISE with SAP, which keep your systems healthy and performing.
Scale your SAP Center of Excellence with on-demand expertise, which ensures continuous system health and peak performance of your SAP applications. Acting as an extension of your SAP team, we provide the talent, tools, and process governance needed to keep your systems running smoothly. We proactively monitor SAP workloads, fine-tune performance, promptly resolve incidents, and implement enhancements that optimize your business processes.
We combine incident and request management with disciplined change control, problem management, and service improvement, which keeps the environment stable while moving your backlog forward. This proactive approach frees your internal IT teams to focus on higher-value initiatives instead of daily SAP firefighting. By minimizing Run costs and maximizing value-added Grow initiatives, we help your SAP team put automation, AI, and analytics to work for business innovation. The result is a stable SAP core that adapts quickly to new demands and drives business value.
Capabilities across the SAP support lifecycle
SAP functional & application support
Our highly skilled professionals provide functional support, configuration assistance, and enhancements, with incident and request management that keeps business processes moving.
SAP Basis & HANA operations
Our engineers assist your teams with BASIS administration, HANA monitoring and performance tuning, batch jobs, interface monitoring, and release governance.
SAP on cloud (AWS, Azure, OCI)
Our skilled resources ensure End-to-end SAP operations across AWS, Azure, and OCI, covering provisioning, OS and database patching, tuning, and automation-led builds.
Resilience: high availability & DR
24×7 monitoring, SLA-backed support, automated backups, and HA and DR designs with tested runbooks are guaranteed with our experts.
RISE with SAP optimization
Our SAP experts helps in optimizing the white space RISE leaves, including non-RISE applications, Basis, HANA, integrations, license reviews, and roadmap alignment
Cost governance & FinOps
Our financial experts eliminate infrastructure waste by automating non-production scheduling, turning unpredictable operational spending into a budgeted model, maximizing your IT budget.
From transition to steady-state run
Transition & capture
Our team steps in as an extension of your SAP CoE, capturing knowledge into runbooks and documentation.
Stabilize & run
We support proactive monitoring, incident and request management, and disciplined change control keeping the environment stable.
Optimize
Our experts optimize performance tuning, cost governance, and license utilization reviews reducing run costs and optimum utilization of your team.
Improve & innovate
Service improvement, roadmap reviews, automation and analytics are always ready with our team.
Questions we hear a lot
Still weighing your options? Tell us what you are trying to solve with SAP support and we will give you a structured roadmap to assess your environment needs.
Which clouds do you support for SAP?
AWS, Microsoft Azure, and OCI, managed end to end for reliability, security, and compliance, with automated backups, cross-region DR, and cost governance.
Do you support RISE with SAP?
Yes. We cover the white space RISE leaves, running your non-RISE and legacy applications alongside SAP cloud ERP, and handling BASIS, HANA, integrations, license reviews, and roadmap alignment.
Can you reduce our reliance on scarce SAP talent?
Yes. We provide full-spectrum of support across applications, databases, OS, and integrations with a stable, low-turnover team, which removes the pressure to recruit and retain scarce SAP specialists.
Ready to strengthen how you run SAP?
Tell us what you are trying to solve. Our consultants will map a pragmatic path from where your SAP support stands today to where you want it to be.